Refund policy

Return & Refund Policy

Welcome to OFFBASE. We want you to be completely satisfied with your shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Order Inspection Upon Delivery

We encourage all customers to carefully inspect their order at the time of delivery while the courier is present.

Please make sure the items received match your order and are in good condition before accepting the package.

2. Reporting Issues

If you find any issue such as:

• Wrong or missing items
• Visible damage or defects

Please inform the courier immediately and contact our support team before the courier leaves the delivery location.

📞 Phone: [+201044445309]

3. Final Sale Policy

Once the delivery has been accepted and the courier has left, the order is considered final.

For hygiene and quality control reasons, we do not accept returns, exchanges, or refunds after delivery confirmation.

4. Exceptions

In rare cases of a verified manufacturing defect identified during delivery, our team will assess the issue and may offer an appropriate resolution.

All such cases must be reported immediately upon receipt.

5. Need Help?

If you have questions about your order or need assistance during delivery, please reach out to our support team:

📞 [+201044445309]